Yarra Ranges Websites Privacy Policy

Yarra Ranges Websites respects the Guidelines suggested by the Australian Direct Marketing Association, in its Code of Practice for Consumer Protection in eCommerce.

In line with those guidelines, Yarra Ranges Websites would like you to be aware of the information we collect to provide your service.

Information we collect

·         Your contact information, including named individuals for administration, technical and billing issues. This information may include telephone, fax numbers and email addresses

·         Information on services ordered from Yarra Ranges Websites

·         Information on enquiries regarding services

·         Your interest in receiving Yarra Ranges Websites email newsletters

·         Correspondence between you and Yarra Ranges Websites

·         A contact management system in which details of conversations might be written by employees

·         Encrypted credit card details

·         Your interaction with our websites

 

How we use and manage your information

·         We do not make your personal information available to third parties, with the obvious exception of third party business partners such as information technology and design businesses who provide part of the services we provide to you.

·         We do provide aggregate data to third parties (e.g. "we have 1000 web hosting clients)

·         We will contact relevant people to communicate billing and technical issues

·         We store website data and email queued on our servers, only for use as back-up data should it be required

·         We may customise our email newsletters and communications to reflect your interest in a particular service

·         We access historic correspondence and details about earlier conversions in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Yarra Ranges Websites

·         We store encrypted credit card details to allow us to process the subscriptions to our services

·         We monitor and store your online requests for webpages and services for research and to keep a history of your transactions with the business (this might include recording the fact you set up and deleted an email account, or took a trial in one of our services, etc)

 

Email Communications

As a customer of Yarra Ranges Websites you will receive occasional email communications from Yarra Ranges Websites that relate to the services we provide to you. You will have the option to opt-out of all non-essential email and postal mail.

If you have any questions about our privacy policy, please feel free to contact us